How-to Guide

Watch our easy to follow videos to help you with your account or scroll down for our FAQ’s

Click here to view the service status

Test call

How to do a test call for your account.


  • Open the welcome email and click ‘here’ to perform a test call
  • A test call will open
  • You will be asked to count from 1 to 3 to test your microphone and camera
  • If you have any technical issues, contact your administrator

Desktop App

How to download the desktop app.


  • Click here or click the link in your welcome email
  • Click ‘download file’
  • Open the download file at the bottom of the browser
  • Check the box to accept the terms in the License agreement, then click install
  • When the installation is complete, the desktop app will open
  • In the settings you can choose and test your camera and microphone

Joining a call from the web

How to join a call from your web browser.


  • Type into your web browser or click the link in your welcome email
  • Enter the ID of the conference you wish to join. Your user details are in the welcome email
  • Choose between being the host or being a guest. If you’re the host, enter the host PIN you received in your welcome email
  • You will now be connected to the conference

Joining a call from Skype

How to join a call from your Skype desktop app.


  • In Skype, search for the number of the room you wish to join followed by, i.e:
  • The details of your medio room are in the welcome email
  • Right click the contact of the room address and click start video call
  • If you are the conference host, enter the PIN found in the welcome email by pressing the telephone in the bottom right corner
  • You will now be connected to the conference


Please check out our FAQ’s to see if your issue can be solved
or you can use the contact button below to speak to one of us at medio

Are there any firewall rules?

  • To ensure a successful video meeting we do require you to open some ports. These are common ports for any video service so you may already have them open. Why not run our simple test to see if everything is working.If something wasn’t quite right, you’ll need to work with your internal IT team and our support desk to make a few changes. Our firewall information can be accessed here and passed along to the relevant team. We can help you through this process

Can we add and remove accounts mid contract?

  • Yes, you can adjust your licenses throughout the term of your contract. We will adjust any amended licenses to match the renewal anniversary of your initial contract to keep everything nice and simple.

Is there user training?

  • Our YouTube channel features a playlist with easy to follow how-to videos on all the simple things you need to make your meeting go smoothly. We can also provide onboarding training which is via your Account Manager.

Will it work with my device?

  • Yes, works on any device, anywhere. We support existing video conference systems, Microsoft environments (Skype for Business and Teams), Web Browser and Mobile devices.

Is there a help desk?

  • is backed by a fully trained UK-based help desk. The team will ensure you have all of the information you need for a successful meeting. For support, visit our contact us page

What are the costs?

  • Prices vary with requirement, please contact us here to find out more information.

How do we set up new accounts?

  • New accounts can be requested through your Account Manager. They will work with our UK based support team to create your new accounts and ensure you have all the information and support you need to get up and running.

Why do we need N3/HSCN?

  • is fully HSCN and N3 compliant. This means that your call and any patient data shared during the call stays within the secure environment that you use for all your day to day systems. Keeping your call, your staff and your patients secure is our priority so medio will stay on the HSCN/N3 where possible.

Can it integrate with our existing systems?

  • We’re aware you may have already invested in video conference systems or a Microsoft environment. We want to ensure that you get the benefits from your investment so will work seamlessly with meeting rooms, desktop systems, Web Browser and mobile devices.

Why can’t I use Skype or FaceTime?

  • These platforms don’t contain the necessary security features needed to allow the user to safely share patient data, making them unsuitable for most types of consultations within healthcare. See our security page for more information on how we’ve developed to be the most secure meeting platform in healthcare in the UK.